In my opinion, Worst SMTP experience over 8 years thanks to Sinch Mailgun
In my opinion, Worst customer supportWorst customer support. After I send 200 emails in total they have suspended my account and not even …
Starting at $35 per month
View PricingOverview
What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of…
Recent Reviews
Reviewer Pros & Cons
Pricing
Foundation
$35
Cloud
per month
Growth
$80
Cloud
per month
Scale
$90
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.mailgun.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $35 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Sinch Mailgun?
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun Competitors
Sinch Mailgun Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Mailgun is a transactional email API service which was owned and supported by Rackspace (acquired in 2012) and then spun off in 2017 as an independent and standalone entity. It is now supported by Sinch since that company's acquisition of Mailgun and Mailjet, through acquiring Pathwire.
Sinch Mailgun starts at $35.
Twilio SendGrid, SparkPost, and Amazon Simple Email Service (SES) are common alternatives for Sinch Mailgun.
Reviewers rate Support Rating highest, with a score of 7.4.
The most common users of Sinch Mailgun are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(61)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Mailgun is a versatile email delivery service that is widely used by web developers and product development teams to handle transactional and bulk emails. It offers an easy-to-use platform for sending various types of emails, from essential ones like post signup welcome emails and purchase confirmation emails, to more specialized communications like proofing process emails for artwork printing.
Customers appreciate Mailgun's seamless integration and user-friendly interface, which make it a popular choice for managing system-generated emails like user sign-ups, password resets, and action reminders. Senior web engineers value its ability to validate email addresses effectively, solving the pain point of email address validation for companies. IT departments rely on Mailgun for efficient email management within applications, thanks to its user-friendly interface and helpful support.
Moreover, Mailgun is trusted for customer-focused email communication, ensuring secure delivery to avoid security breakdowns. Its robust infrastructure resolves email delivery issues by providing detailed logs for tracking failed emails. Additionally, it serves as a core component in various platforms such as coaching systems and recruiting services startups, enabling secure and reliable email exchanges between coaches and clients or delivering all necessary application-related emails.
Overall, Mailgun proves to be a valuable tool across organizations, helping manage IPs and ensuring fast and reliable email delivery. From small businesses to large enterprises, it offers practical solutions for sending transactional emails, managing internal and client email communications, tracking delivery rates, and handling various types of email interactions with ease.
Users commonly recommend Mailgun for the following reasons:
- Users suggest Mailgun as a reliable option for anyone needing an SMTP provider with good deliverability and value. They find it particularly useful for transactional email service, especially for growing businesses and Laravel-based applications.
- Reviewers appreciate Mailgun's ease of integration and its great tools for advertising campaigns. They recommend using Mailgun for sending and tracking transactional emails, but also advise having some background knowledge in back-end emailing when using the platform.
- Users highlight the excellent customer service and support provided by Mailgun. They find the documentation helpful and suggest reading it to fully benefit from the product. Additionally, users praise the simplicity, speed, and free tier option offered by Mailgun, making it an attractive choice for many businesses.
Overall, users recommend trying out Mailgun due to its easy setup process, generous features, reliability, good value, expert email delivery, and fully-featured email transactional service. They advise starting with a lower plan and ramping up as needed, while also recommending the use of Mailgun's API for fast and secure implementation. Some reviewers even suggest considering Mailgun for reducing costs by eliminating physical mail servers. However, users caution against choosing Mailgun if you don't want to pay a high monthly fee.
Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
June 10, 2020
Mailgun, sending mails in the best way possible
Almost all of our internal email is being managed by Mailgun. We use it for almost all of our clients as well. It is easy but powerful enough to integrate with CMS like WordPress or Drupal, and with frameworks like Django, with almost no effort. It has allowed us to centralize several email domains and email addresses and to manage them in an easier way
- Its SMTP is very easy to use and it integrates easy with all CMS and frameworks.
- It allows you to have a record of the incoming/outgoing emails and get useful statistics about them.
- Thanks to their 5000 free emails per month, it is a very good option to startups and small companies.
- The new dashboard is a little complicated to understand, specifically if you have been working with the previous one a long time.
- Error feedback may be improved when using API.
May 29, 2020
Beware of Mailgun, it backfires.
Mailgun was used to deliver email for our coaching platform. We counted on Mailgun to deliver hundreds and sometimes thousands of emails between our coaches and clients, so no unsolicited email here.
- When it worked, the mail generally got through.
- Mailgun is used by spammers, and sometimes your assigned mail server will get blacklisted because of other users on it.
- If you end up with a mail server that is blacklisted, your mail will go nowhere. And, below the $300 and up pricing tiers, there is no one at Mailgun to help you get this problem resolved. You are just stuck.
- In other words, Mailgun is unreliable as a mission-critical service. I would strongly recommend using a service with better processes in place.
March 03, 2020
Easy to use Mail API SaaS
Ease to use Mail API SaaS.
- Easy to integrate with a development environment.
- Reliable as a mail server
- Can act as a test mail if you don't have one
- No logging or debugging mechanism
- Hard to track if an email is sent successfully.
Mailgun is the transaction email provider for my company, Flights Machine. We send out large volumes of transaction emails to our user base, everything from:
- Post signup welcome emails
- Purchase confirmation emails
- Password reset emails
- Cancellation confirmation emails
- Upsell emails
All of these emails are essential to the proper functioning of a website, and Mailgun handles them reliably.
- Post signup welcome emails
- Purchase confirmation emails
- Password reset emails
- Cancellation confirmation emails
- Upsell emails
All of these emails are essential to the proper functioning of a website, and Mailgun handles them reliably.
- Email deliverability has been very high with Mailgun
- Customer Support (when we had a problem, they resolved it in under 24 hours)
- Easy to use website and Ruby API
- Error reporting (we were silently failing to deliver email to any Hotmail users for a few weeks until we noticed it ourselves)
- Pricing (after you go beyond the free tier it gets expensive quickly)
- Reporting is very limited
May 08, 2019
Easy implementation, solid deliverability, and reasonable free plan but analytics are lacking
Our company uses Mailgun because it solves our need for transactional emails. We decided to use them because of their 10,000 free emails a month, easy to use API, easy to integrate and send emails reliably. It is used mainly by our product development team, more specifically our backend Ruby on Rails (RoR) developer.
- Mailgun ensures that emails from your website actually make it to their destination. With their free tier covering the first 10,000 emails, it's a free solution to a prominent issue: emails getting stuck in email filters or not making it at all.
- Mailgun is easy to sign up for and easy to integrate into your site, especially if you are using WordPress.
- Absolutely love the mail logs too - that's come in quite handy on many an occasion.
- It's worth noting that everything that operates through Mailgun is through API, unlike something like SendGrid which offers a full dashboard alongside their API. This may or may not be an issue for some people.
- Our biggest limitation with Mailgun is with our ERP system and how they only chose to provided limited support to the many features Mailgun offers.
- Mailgun's analytics can be very confusing unless proper tagging is implemented on your emails.
May 08, 2019
Shot Mailgun and Buried it alive for SendGrid
Our company started using Mailgun as our transactional email platform when I originally came into the CMO role at dinely. It was a few lines of code with some plain text emails that were being sent to our restaurants and users based on some basic user data such as sign up and password reset.
- High Deliverability.
- Easy integration with a few lines of code.
- Low cost per email.
- Good free tier.
- No Marketing Emails. It's just transactional, but I like to have everything under one roof.
- You have to hardcode HTML emails, as there's no nice design or editor.
August 14, 2018
A Solid Choice ... Just Waiting for More Features
We used Mailgun in a pair of web applications and also in a database-driven software package. It was the sold provider of sending transactional emails for these three pieces of software for our company. Sign up emails and even bulk sends on behalf of our customers were handled by Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
It takes the pain and hassle out of developing a sending service for your transactional and bulk emails. You can get things going rather quickly with Mailgun.
- Good API that is easy to implement
- Good Documentation of the API and its features
- Fast Development
- Pricing is straightforward and relatively inexpensive
- Dashboard UI is easy to use
- No built-in templating features (This was a bit sad after coming from Mandrill which excelled at this)
- Dashboard UI (although easy to use) is a bit dated in appearance
- Logs are cumbersome compared to Mandrill
- Setting up TLD (top level domain) names (things like .online or .church) that are not common require an email to tech support (this is annoying)
- Sometimes can be slow in delivery
- Shared IP addresses can be SPAM filtered or delayed (requires an email to support to have a new one assigned - Note: this can be mitigated by buying a dedicated one for a monthly fee)
July 19, 2018
3+ years review of Mailgun
Mailgun is used in all the websites owned by our organization. Also, we recommend it to our clients and have implemented Mailgun for them too. Mailgun effectively resolved the issues of email delivery. We don't have to rely on [our] hosting server's mail server. Some of our clients had a serious issue of email delivery since they were hosted with popular shared hosting companies like GoDaddy, Bluehost etc. The best thing about Mailgun is that we can track all emails and if they fail to be sent, a detailed reason is displayed in the log.
- Emails are delivered instantly and there is an option to queue thousands of emails. It's a big plus if you want to send bulk mail to a large number of users (e.g newsletter subscribers, marketing email to clients etc.).
- Using its tools like domain verification, there are more chances of successful email delivery and that the email will unlikely go to spam/junk folder.
- The log & reports section of Mailgun is really impressive. It gives details about performance of each email sent and if an email couldn't be delivered successfully, exact reasons are shown. Knowing the reason helps us to resolve the issue sometimes.
- Mailgun's WordPress plugin can be improved. More features should be added to it.
- Although our volume of emails is not high, still we would prefer a dedicated IP address for sending emails. The cost for a dedicated IP is too high and it should be less.
- Email delivery to Hotmail/Outlook.com should be improved. Emails are delivered but mostly they go to junk/spam folder.
December 21, 2017
Mailgun Review
Mailgun is used across the whole organization. Its purpose is to notify our customers about offers and updates of the services we provide.
- Fast delivery
- Strong platform
- Free tier
- The platform still has some bugs
- It would be great to implement a newsletter feature with variables directly in the UI
February 28, 2017
Best email service
We use mailgun to send email to customers, including email verify, password reset and other email stuff. Also we can use it for our newsletter.
- Stable and easy to use
- Cheap, it's even free if you don't have enough emails to send
- Can receive email from customers
- It [would be] cool if it supported email template design.
February 20, 2017
Mailgun - To use it or not to?
My Business Requirement
My web-product helps users sell digital content to their customers. I need emails for various things:
My web-product helps users sell digital content to their customers. I need emails for various things:
1. Transaction.
2. in-house messaging.
3. Notices.
4. Birthday greetings.
5. Mass email marketing.
6. Letting users know when their wishlist item is on sale.
Mailgun is required to send thousand of emails in all above scenarios.
- Mailgun offers 10K emails for free per day, for any small or medium business, which is more than enough. Plus if you have more customers, you can send rest of the emails next day. That is just good decision on mailgun's part.
- It's easy to use and deploy and have a clean website. What more do you want for free?
- Time to deliver a mail is super-fast, so you are not compromising on anything really.
- Mailgun as a standalone service is very good. If you compare with other similar services, mailgun would probably win. But if you compare it with AWS solution, since AWS has other services that my architecture is tightly coupled with, I chose the AWS solution over mailgun.
- The instructions for deployment seemed a bit difficult given that I did not know a thing about sending emails when I started doing this. There should be a "sending emails for dummies" kind of tutorial. But no issues, I did found several tutorials on YouTube.
- Moreover, I would like them to create an API to "send more beautiful emails". It is not kind of their domain, but I would love them to take some action on this front.
- I also think they should support "preview" of emails on different devices and mail clients. If they build this, imagine what the devs can do with it. They will have all the tools to design and send emails, all from one place.
February 17, 2017
Powerful, reliable, emailing.
We use Mailgun to send all of our system generated emails out of our SaaS system. We send around 1000 emails a day for things such as user sign up, password reset, action and reminders for all of our users. Mailgun plugs into our system and seamlessly handles all of our email requirements.
- Tracks all email activity in a searchable interface
- Manages all of our system emailing across the board
- Detailed error reporting
- The UI could be more flexible and allow for custom dashboarding
- Can't seem to change the sorting in a number of areas